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Service Line: LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY)

Displayed below are a list of activities associated with the LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY) service-line. You can display and select specific Key Performance Indicators by clicking the buttons, then check the required boxes. Once KPIs have been selected, generate the register using the button at the bottom of the page.

Activities:

Select or deselect all KPIs:
Show Property & Asset Management Strategy KPI metricsHide Property & Asset Management Strategy KPI metrics  Property & Asset Management Strategy 
Compliance
Corporate Policies & Procedures (adhered to)
Property register files are up to date
Cost
Activity provided within agreed budget/quotation
Insurable risks evaluated and placed where necessary
Proportion of recovered attributable costs (%)
Quality
Procurement process for property advisers and statement of needs is clear
Quantity
Property portfolio is accurately scheduled by space and use
Number of assets
Space optimisation programme is in place
Timeliness
3 year rolling projection of space requirements in place
Property portfolio is scheduled with lease expiry and review dates?
Show Building Adaptions & Refurbishment - Major Projects KPI metricsHide Building Adaptions & Refurbishment - Major Projects KPI metrics  Building Adaptions & Refurbishment - Major Projects 
Compliance
Construction (Design & Management) Regulations 1994 (adhered to)
Completion of risk assessments recorded and acted on
Control of Asbestos Regulations 1987 (adhered to)
Health & Safety Policy (adhered to)
Lifting Equipment Policy (adhered to)
Noise at Work Regulations 1989 (adhered to)
Personal Protective Equipment at Work Regulations 1992 (adhered to)
Installation Drawings (records available)
Cost
Activity provided within agreed budget/quotation
Insurable risks evaluated and placed where necessary
Accuracy of actual cost against budget (% variance)
Quality
Management visits to site and interest in the performance of whole facility
Sub-contractors work is properly managed and supervised by principal contractor
Quantity
Warranties and indemnities adhered to
Timeliness
Delivered by agreed date
Show Building Works  - Repairing Obligations KPI metricsHide Building Works  - Repairing Obligations KPI metrics  Building Works - Repairing Obligations 
Compliance
Corporate Policies & Procedures (adhered to)
Specific statutory regulations to facility use (adhered to)
O & M Manual Guidance (adhered to)
Construction (Design & Management) Regulations 1994 (adhered to)
Completion of risk assessments recorded and acted on
Installation Drawings (records available)
Cost
Activity provided within agreed budget/quotation
Insurable risks evaluated and placed where necessary
Sinking Fund or Reserve Fund for capital works accurately administered and attributed
Accuracy of actual cost against budget (% variance)
Quality
Management visits to site and interest in the performance of whole facility
Sub-contractors work is properly managed and supervised by principal contractor
Quantity
Warranties and indemnities adhered to
Timeliness
Condition survey report recommended works incorporated in planned maintenance schedule
Permit to work system operable and adhered to
Delivered by agreed date
Show Buildings Insurance KPI metricsHide Buildings Insurance KPI metrics  Buildings Insurance 
Compliance
Property register files are up to date
Completion of risk assessments recorded and acted on
Cost
Activity provided within agreed budget/quotation
Quality
Property related legal documents are scheduled with location
Condition surveys are accurate and up to date
Quantity
Property portfolio is accurately scheduled by space and use
Timeliness
Information delivered on time
Service delivered within the agreed period of availability
Show Car park management KPI metricsHide Car park management KPI metrics  Car park management 
Compliance
Fire Precautions Regulations 1989 (adhered to)
Smoke Extract System Testing (compliance records available)
Specific statutory regulations to facility use (adhered to)
Corporate Policies & Procedures (adhered to)
Bye Laws (adhered to)
Cost
Activity provided within agreed budget/quotation
Accuracy of cost attribution/recharging (% error)
Quality
Management systems and processes are clear and documented
Quantity
Ratio of spaces to users
Timeliness
Service delivered within the agreed period of availability
Show Common areas maintenance KPI metricsHide Common areas maintenance KPI metrics  Common areas maintenance 
Compliance
Terms of Lease(s) adhered to
Offices Shops and Railway Premises Regulations 1968 (adhered to)
Bye Laws (adhered to)
Cost
Activity provided within agreed budget/quotation
Accuracy of cost attribution/recharging (% error)
Satisfactory Audit Report
Balanced client account reconciliation
Quality
Process for setting and collecting service charges is clear and accurate
Management systems and processes are clear and documented
Quantity
Proportionate net lettable floor area
Timeliness
Service delivered within the agreed period of availability
Response to service calls within agreed periods
Invoices are accurate and delivered on time
Show Condition Surveys & Schedules of Condition KPI metricsHide Condition Surveys & Schedules of Condition KPI metrics  Condition Surveys & Schedules of Condition 
Compliance
Terms of Lease(s) adhered to
Installation Drawings (records available)
Specific statutory regulations to facility use (adhered to)
Cost
Sinking Fund or Reserve Fund for capital works accurately administered and attributed
Insurable risks evaluated and placed where necessary
Identify potential for reducing cost
Quality
Condition surveys are accurate and up to date
Procurement process for property advisers and statement of needs is clear
Accurate tender analysis and procedure adhered to
Quantity
Planned maintenance programme adhered to
New (unspecified) work is properly identified, priced and authorised
Timeliness
Information delivered on time
Down time of plant due to poor planning or lack of investment
Condition survey report recommended works incorporated in planned maintenance schedule
Show Head Rent Payments KPI metricsHide Head Rent Payments KPI metrics  Head Rent Payments 
Compliance
Terms of Lease(s) adhered to
Cost
Accuracy of actual cost against budget (% variance)
Quality
Accuracy of rent and service charge demand calculations
Quantity
Proportionate net lettable floor area
Timeliness
Information delivered on time
Show Land and Property Tax Management KPI metricsHide Land and Property Tax Management KPI metrics  Land and Property Tax Management 
Compliance
Property register files are up to date
Terms of Lease(s) adhered to
Space utilisation programme in place and applied
Cost
Business rates and local taxes are reviewed and commercially tested
Potential compensation claims are assessed and appealed
Quality
Property related legal documents are scheduled with location
Quantity
Gross built area
Timeliness
Notice periods and deadlines met
Show Landlord Negotiations KPI metricsHide Landlord Negotiations KPI metrics  Landlord Negotiations 
Compliance
Terms of Lease(s) adhered to
Cost
Comparative quantum meruit rate against industry norm.
Lease terms are reviewed and commercially tested
Quality
Procurement process for property advisers and statement of needs is clear
Set objectives achieved
Quantity
No metric has been offered for this activity. If you have a suggested metric please submit it using the on-line form in the Submissions Page.
Timeliness
Notice periods and deadlines met
Show Lease Renewals, Rent Reviews & Events KPI metricsHide Lease Renewals, Rent Reviews & Events KPI metrics  Lease Renewals, Rent Reviews & Events 
Compliance
Terms of Lease(s) adhered to
Cost
Lease terms are reviewed and commercially tested
Full property costs are properly attributed to users
Potential compensation claims are assessed and appealed
Quality
Procurement process for property advisers and statement of needs is clear
Property related legal documents are scheduled with location
Accuracy of rent and service charge demand calculations
Quantity
Space optimisation programme is in place
Timeliness
Property portfolio is scheduled with lease expiry and review dates?
Notice periods and deadlines met
Show Dilapidations KPI metricsHide Dilapidations KPI metrics  Dilapidations 
Compliance
Terms of Lease(s) adhered to
Cost
Lease terms are reviewed and commercially tested
Sinking Fund or Reserve Fund for capital works accurately administered and attributed
Full property costs are properly attributed to users
Quality
Procurement process for property advisers and statement of needs is clear
Condition surveys are accurate and up to date
Quantity
No metric has been offered for this activity. If you have a suggested metric please submit it using the on-line form in the Submissions Page.
Timeliness
Notice periods and deadlines met
Condition survey report recommended works incorporated in planned maintenance schedule
Show Latent Defects KPI metricsHide Latent Defects KPI metrics  Latent Defects 
Compliance
Contractual terms adhered to
Terms of Lease(s) adhered to
Cost
Potential compensation claims are assessed and appealed
Quality
Condition surveys are accurate and up to date
Sample inspection of completed work is found to be in accordance with good professional practice
Quantity
No metric has been offered for this activity. If you have a suggested metric please submit it using the on-line form in the Submissions Page.
Timeliness
Notice periods and deadlines met
Accurate details of contract terms kept up to date
Elapsed time for a % of occurrences within the measurement period
Show Public Relations KPI metricsHide Public Relations KPI metrics  Public Relations 
Compliance
Customer opinion surveys are conducted and responses acted on
Cost
Activity provided within agreed budget/quotation
Quality
Future direction for facilities management function is clear and promulgated
Role based Resource and Organisation Chart in place and up to date
Quantity
Staff resources are in attendance for the hours specified
Timeliness
Information delivered on time
Show Rent Collections KPI metricsHide Rent Collections KPI metrics  Rent Collections 
Compliance
Terms of Lease(s) adhered to
Space utilisation programme in place and applied
Cost
Full property costs are properly attributed to users
Lease terms are reviewed and commercially tested
Quality
Accuracy of rent and service charge demand calculations
Quantity
Proportionate net lettable floor area
Timeliness
Notice periods and deadlines met
Delivered by agreed date
Show Service Charge Management KPI metricsHide Service Charge Management KPI metrics  Service Charge Management 
Compliance
Terms of Lease(s) adhered to
Contractual terms adhered to
Cost
Full property costs are properly attributed to users
Lease terms are reviewed and commercially tested
Quality
Accuracy of rent and service charge demand calculations
Quantity
Proportionate net lettable floor area
Timeliness
Supplier invoices paid within agreed terms of purchase or policy
Service delivered within the agreed period of availability
Accurate details of contract terms kept up to date
Notice periods and deadlines met
Show Tenant Negotiations KPI metricsHide Tenant Negotiations KPI metrics  Tenant Negotiations 
Compliance
Corporate Policies & Procedures (adhered to)
Terms of Lease(s) adhered to
Cost
Lease terms are reviewed and commercially tested
Full property costs are properly attributed to users
Space utilisation is recharged accurately
Quality
Set objectives achieved
Property related legal documents are scheduled with location
Condition surveys are accurate and up to date
Quantity
Proportionate net lettable floor area
Timeliness
Notice periods and deadlines met
3 year rolling projection of space requirements in place
Show Tenants' Improvements KPI metricsHide Tenants' Improvements KPI metrics  Tenants' Improvements 
Compliance
Terms of Lease(s) adhered to
Cost
Lease terms are reviewed and commercially tested
Quality
Condition surveys are accurate and up to date
Procurement process for property advisers and statement of needs is clear
Quantity
No metric has been offered for this activity. If you have a suggested metric please submit it using the on-line form in the Submissions Page.
Timeliness
Notice periods and deadlines met
Show Vacant Premises KPI metricsHide Vacant Premises KPI metrics  Vacant Premises 
Compliance
Property register files are up to date
Space utilisation programme in place and applied
Terms of Lease(s) adhered to
Corporate Policies & Procedures (adhered to)
Bye Laws (adhered to)
Cost
Identify potential for reducing cost
Potential compensation claims are assessed and appealed
Full property costs are properly attributed to users
Business rates and local taxes are reviewed and commercially tested
Quality
Business continuity plan is properly documented and promulgated
Condition surveys are accurate and up to date
Security staff are fully supported from regional/central office
Quantity
Vacant premises are proactively marketed
Space optimisation programme is in place
Timeliness
3 year rolling projection of space requirements in place
Notice periods and deadlines met
Response to emergency calls within agreed time scale
Show Warranties & Indemnities KPI metricsHide Warranties & Indemnities KPI metrics  Warranties & Indemnities 
Compliance
Contractual terms adhered to
O & M Manual Guidance (adhered to)
Cost
Potential compensation claims are assessed and appealed
Quality
Condition surveys are accurate and up to date
Sample inspection of completed work is found to be in accordance with good professional practice
Quantity
No metric has been offered for this activity. If you have a suggested metric please submit it using the on-line form in the Submissions Page.
Timeliness
Notice periods and deadlines met
Accurate details of contract terms kept up to date
Elapsed time for a % of occurrences within the measurement period
Show Consumables KPI metricsHide Consumables KPI metrics  Consumables 
Compliance
Items supplied conform to specified quality
Cost
Bulk purchasing discount for parts and consumables included in contract price
Retrospective discounts applied as specified
Satisfactory Audit Report
Purchasing rates are benchmarked for value for money
Quality
Consumables available and restocked at all times
Products supplied are of appropriate quality (as specified)
Adequate stock of products always available
Quantity
Stocks of consumables delivered as specified
Timeliness
Orders are delivered on time
Invoices are accurate and delivered on time
Show Protective Clothing KPI metricsHide Protective Clothing KPI metrics  Protective Clothing 
Compliance
Personal Protective Equipment at Work Regulations 1992 (adhered to)
Health & Safety Policy (adhered to)
Cost
Activity provided within agreed budget/quotation
Quality
Clothing available and correctly worn
Quantity
Stocks of consumables delivered as specified
Timeliness
% of time available over a measured period
Show Service Management KPI metricsHide Service Management KPI metrics  Service Management 
Compliance
Completion of risk assessments recorded and acted on
Corporate Policies & Procedures (adhered to)
Cost
Identify potential for reducing cost
Purchasing rates are benchmarked for value for money
Quality
Management systems and processes are clear and documented
Management systems and processes are quality assured
Quantity
Total occupancy of facility
Timeliness
Delivered by agreed date
Response to service calls within agreed periods
Service delivered within the agreed period of availability
Show Direct Labour KPI metricsHide Direct Labour KPI metrics  Direct Labour 
Compliance
Terms of employment (adhered to)
Job description, clear and reviewed for appropriateness
Personal objectives documented and achieved
Annual Appraisal Objectives met
Equal Opportunities Policy (adhered to)
Transfer of Undertakings (Protection of Employment) Regulations (adhered to)
Cost
Employment costs are within budget
Employment costs are properly attributed
Quality
Job Description is issued, clear and understood
Personal objectives are set in context of role
Post-training assessment undertaken and recorded
Staff are aware of Service Level Agreements appropriate to their role
Staff are trained for their role and understand induction given
Quantity
Staff resources are in attendance for the hours specified
Timeliness
Punctual attendance within agreed hours of work
Absence Record maintained and accurate
Show Contracted Labour KPI metricsHide Contracted Labour KPI metrics  Contracted Labour 
Compliance
Terms of employment (adhered to)
Job description, clear and reviewed for appropriateness
Personal objectives documented and achieved
Annual Appraisal Objectives met
Equal Opportunities Policy (adhered to)
Transfer of Undertakings (Protection of Employment) Regulations (adhered to)
Cost
Employment costs are within budget
Employment costs are properly attributed
Quality
Job Description is issued, clear and understood
Personal objectives are set in context of role
Post-training assessment undertaken and recorded
Staff are aware of Service Level Agreements appropriate to their role
Staff are trained for their role and understand induction given
Quantity
Staff resources are in attendance for the hours specified
Timeliness
Punctual attendance within agreed hours of work
Absence Record maintained and accurate
Show Training and Development KPI metricsHide Training and Development KPI metrics  Training and Development 
Compliance
Training courses comply with relevant professional body standards
Corporate Policies & Procedures (adhered to)
Cost
Training budget adequate for needs
Training costs are properly accounted for
Quality
Induction undertaken (evidenced)
Record of training undertaken by staff (evidenced)
Quantity
Staff resources are in attendance for the hours specified
Timeliness
Training delivered in agreed time frame

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